Customer Experience Representative

Insight Global is looking to hire a Mortgage Processor / Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

Responsibilities include : - Answer high-volume, inbound calls or texts from current customers in a timely manner - Perform routine data entry and validation tasks - Handle routine calls, emails and / or chat responses with employees, consumers and / or authorized 3rd parties - Interact with multiple departments to expedite processing and / or issue resolution.

Required Skills / Experience :

Mortgage Experience Ability to talk to customers on the phone

Compensation :

$20 / hour-$23 / hour

Exact compensation may vary based on several factors, including skills, experience, and education.