Operations Manager

Job Description

Job Description

Salary : $75-$85K

Company Overview :

We are a reputable plumbing company dedicated to providing high-quality plumbing services to residential and commercial clients.

With a focus on customer satisfaction and technical excellence, we strive to deliver efficient solutions and build long-lasting relationships within our community.

Position Overview :

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our plumbing business. The ideal candidate will possess strong leadership skills, technical expertise in plumbing systems, and a proven track record in managing teams to deliver exceptional service.

Key Responsibilities :

1. Team Leadership : Lead and manage a team of plumbers and support staff, providing guidance, training, and support to ensure high performance and adherence to company standards.

2. Project Management : Coordinate and schedule plumbing projects, including installations, repairs, and maintenance tasks, ensuring timely completion and efficient resource allocation.

3. Quality Assurance : Maintain high standards of workmanship and quality control throughout all plumbing projects, conducting regular inspections and implementing corrective actions as necessary.

4. Customer Relations : Build and maintain strong relationships with clients, addressing their inquiries, concerns, and feedback in a professional and timely manner to ensure customer satisfaction.

5. Inventory Management : Manage inventory levels of plumbing materials and equipment, overseeing procurement, storage, and distribution to support project requirements and minimize waste.

6. Compliance and Safety : Ensure compliance with all relevant industry regulations, codes, and safety standards, implementing policies and procedures to promote a safe working environment for employees and clients.

7. Budgeting and Cost Control : Develop and manage operational budgets, monitoring expenses, and identifying opportunities for cost savings and efficiency improvements.

8. Performance Analysis : Analyze operational performance metrics, such as productivity, profitability, and customer satisfaction, identifying areas for improvement and implementing strategies to enhance overall efficiency and effectiveness.

9. Vendor and Supplier Relations : Establish and maintain relationships with vendors, suppliers, and subcontractors, negotiating contracts and agreements to secure favorable terms and pricing for materials and services.

10. Continuous Improvement : Drive continuous improvement initiatives within the operations department, identifying opportunities for innovation, process optimization, and skills development to enhance overall performance and competitiveness.

Qualifications :

• Proven experience in a managerial role within the plumbing industry, with a strong understanding of plumbing systems, techniques, and materials.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve organizational goals.
• Solid project management skills, with the ability to prioritize tasks, manage deadlines, and allocate resources effectively.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a results-driven mindset.
• Proficiency in Microsoft Office Suite and plumbing software applications.
• Valid driver's license and clean driving record.
• Bilingual in Spanish / English preferred.

Benefits :

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.

Join our team and play a key role in shaping the future success of our plumbing business! If you meet the qualifications and are passionate about delivering exceptional service, we encourage you to apply.