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Head of Growth

Head of Growth

Direct RecruitersFort Lauderdale, FL, United States
7 days ago
Job type
  • Full-time
Job description

Job Description

Client Summary :

  • Focused on delivering comprehensive and compassionate care through a personalized approach.
  • Committed to supporting overall wellness by addressing both symptoms and root causes of health concerns.
  • Helps individuals navigate and compare healthcare plan options to find the best fit for their needs.
  • Provides guidance and support throughout the decision-making process.
  • Backed by a team of licensed professionals with access to a wide range of plans and carriers.
  • Dedicated to making the healthcare experience simple, accessible, and beneficial for every individual.

Position Responsibilities :

Sales Leadership & Execution

  • Own the MA sales operating model with accountability for agent productivity, quality, and long-term persistency outcomes.
  • Translate carrier retention and satisfaction KPIs into daily sales practices and scorecards.
  • Support leadership on structuring and executing multiple revenue structures and lines of business.

    • Agent Hiring, Training & Coaching

  • Build and manage a pipeline of high-performing agents with retention-minded recruiting and onboarding.
  • Implement training that embeds carrier priorities, Stars levers, and compliance requirements.
  • Monitor performance; coach to improve conversion, persistency, and member experience.

    • Retention & Member Satisfaction

  • Establish the organization's first member satisfaction and retention function supporting HEAP and as-earned lines.
  • Partner with Compliance & Operations to meet or exceed requirements tied to Star Ratings, CTMs, and related metrics.
  • Report on retention and satisfaction KPIs; lead data-backed experiments and continuous improvements.

    • Cross-Functional Collaboration

  • Collaborate on growth strategy, FMO relationships, and new product lines.
  • Work with Compliance, Tech, and Ops to ensure systems, reporting, and oversight align with carrier expectations and CMS rules.

    • Experience & Skills :

    Required Experience and Qualifications :

  • 5+ years MA sales leadership (Director+ at a plan, FMO, or large brokerage).
  • Proven ownership of KPIs tied to enrollee satisfaction, persistency, and compliance.
  • Deep knowledge of MA regs, carrier priorities, and Stars methodology.
  • Track record hiring / training / managing agents for both volume and retention.
  • Strong communication and carrier / FMO relationship skills; entrepreneurial / builder mindset.
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    Head Of Growth • Fort Lauderdale, FL, United States

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