Program Director

Program Director Process & System Transformation

Independence Pet Holdings (IPH) is seeking a collaborative and results-oriented Program Director to support the Program Business Owner and Business Leader to lead a high-impact transformation initiative focused on optimizing business processes and modernizing core enterprise systems. This role is central to building a future-ready insurance platform and its supporting processes that enhances operational efficiency, scalability, and customer experience. The ideal candidate will drive cross-functional and business-wide alignment, manage complex program interdependencies, and ensure effective delivery of program goals.

Key Responsibilities :

• Translate executive strategy into actionable program goals with clear milestones, KPIs, and measurable outcomes.
• Establish and manage program governance structures, steering committees, and stakeholder engagement models.
• Lead end-to-end program delivery across multiple workstreams, including platform migration, AI enablement, data strategy, and business process redesign.
• Serve as a liaison between business and technology teams to ensure strategic alignment and shared understanding, advocating for business needs.
• Manage vendor relationships including system integrators, AI vendors, cloud providers, and consulting firms (e.g., PwC).
• Build and maintain strong relationships across the businesses, Technology, Finance, HR, and external partners.
• Proactively identify risks, resolve issues, implement migration strategies, and escalate as required to keep the program on track.
• Ensure adherence to regulatory requirements, data privacy standards, and ethical AI practices in partnership with Legal & Compliance, Data, and Tech.
• Monitor and report on program performance, benefits realization, and post-implementation impact.
• Develop executive-level reporting on program status, risks, and escalations.
• Design and execute change management strategies to drive adoption, minimize disruption, and foster continuous improvement.

Qualifications :

Preferred Attributes :