Housing Assistant

Job Description

Job Description

We are looking for a dedicated Housing Assistant to join our team in Spring Valley, New York. This long-term contract position offers an excellent opportunity to provide administrative support and deliver exceptional customer service to residents. The role requires a tech-savvy individual who is comfortable handling challenging situations with professionalism and care.

Responsibilities :

• Provide administrative support to ensure smooth daily operations in the housing department.
• Assist residents with inquiries and address concerns in a courteous and empathetic manner.
• Utilize software tools and state guidelines effectively, following comprehensive training.
• Maintain accurate records and documentation related to housing programs and resident interactions.
• Communicate with residents professionally, including those experiencing challenges, to resolve issues.
• Collaborate with team members to ensure compliance with housing policies and procedures.
• Support leasing activities by managing applications and providing relevant information to prospective residents.
• Monitor and update housing databases to ensure information is current and organized.
• Handle a variety of administrative tasks, including scheduling and correspondence.
• Contribute to a positive and welcoming environment for residents and staff alike.
• Proven experience in administrative assistance or a related role.
• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency with technology and the ability to learn new software systems quickly.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in record-keeping.
• Ability to work independently and collaboratively in a team setting.
• Familiarity with housing programs or leasing processes is a plus.
• Strong organizational skills and the ability to prioritize tasks efficiently.