Tackle Warehouse California – Customer Service Representative

About Us

We are a growing e-commerce company that specializes in bass fishing, tennis, running, pickleball, equestrian, ice / roller hockey, roller derby, inline skating and skateboarding products.

Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service.

We believe in striving for excellence while finding simple solutions to get the job done.

We are looking for reliable and personable individuals to help us build lasting relationships with our Tackle Warehouse customers.

Fishing experience is a plus but not a requirement! Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and ability to problem solve.

Sports Warehouse is comprised of : Tackle WarehouseTennis WarehouseRunning WarehouseTotal PickleballRiding WarehouseInline / Ice WarehouseSkate Warehouse Requirements

The ideal candidate will

• Enjoy fishing for fun and relaxation or sport.
• Experiential knowledge of fishing products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product / order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

Required Skills

• Communicate clearly and professionally
• Listen well to customers and provide service in a friendly, patient and calm manner
• Take direction well and learn in a fast-paced environment
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment
• Ability to work independently and productively prioritize tasks
• Recognize the need to ask for assistance.
• Previous customer service experience desired

Benefits & Perks

All Employees :

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Full Time Employees :

• Medical, dental and vision benefits
• Paid vacation time
• Life insurance

Work Environment

This position operates in a fast-paced open office environment. This role routinely uses standard office equipment, such as computers and telephones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software to place customer orders and communicate with others to exchange information.

The employee is frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building.

The employee is sometimes required to stand, stoop, bend, twist, kneel, crouch or climb.

The employee must regularly lift and / or move objects that weigh less than ten pounds, occasionally lift and / or move items that weigh between 11-20 pounds, and rarely lift and / or move items that weigh between 21-50 pounds.