Front Desk Manager

Front Desk Manager

The Westin Milwaukee is seeking a proactive, experienced, and customer-focused Front Desk Manager to oversee our front desk operations. This individual will be the primary point of contact for guests, ensuring a welcoming and professional environment, while also leading and mentoring the front desk team to deliver exceptional service and efficient operations.

Responsibilities include :

• Carrying out all daily shift operations of the Front Office department.
• Providing leadership, training, and shift flow management while coaching front desk agents and supervisors.
• Creating proactive hiring plans and assisting in hourly interviews.
• Providing the highest quality of service to guests and ensuring associates do the same.
• Performing hands-on duties as needed and being responsible for tasks such as financials, payroll, scheduling, etc.

What you'll bring :

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!

A passion for service with a positive, can-do attitude.

The desire to develop and coach associates and create an environment for your team to thrive.

Ability to creatively problem solve and execute against the strategy and deliver results.

Key accountabilities :

Ensure goals are met for all guest service related measures.

Implement and measure AES plans and actions.

Competencies :

Resourceful

Adaptable

Customer Focus Skills

Strong knowledge of Front Desk operations

Ability to prioritize needs of guests

Strong communication skills

Education / Experience :

College degree preferred, minimum of 2 year degree or equivalent work experience

Experience in similar leadership role required

Working conditions :

Able to traverse entire hotel multiple times a day.

Requires bending, stooping, lifting, pushing, and pulling.

Compensation starts at $52,000.

Benefits include :

Day 1 medical, dental, and vision insurance

Vacation / paid time off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Hostcare Resources healthcare concierge

Leadership development

Tuition reimbursement

Discounts on hotel rooms, dining, and other travel / entertainment experiences

Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.