Development Operations Manager

About Glide

GLIDE is a nationally recognized centre for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The Development Operations Manager helps to maintain and manage information flowing into and out of GLIDE’s donor database, fundraising-related software applications, and systems. Along with entering and acknowledging gifts and donations, gift documentation, and running mailing lists and imports, this position will need to be able to manage and troubleshoot data-related and systematic workflow issues. Working primarily with Salesforce, Click & Pledge, and Apsona, the manager will manage a variety of processes and procedures in development operations.

Essential Duties And Responsibilities

• The development coordinator is a key member of Glide’s development team, providing essential operational support across all areas of fundraising
• Regularly help with financial reconciliation, provide gift documentation and support audits
• Manage daily gift entry and acknowledgement processes from a variety of sources using Salesforce, Apsona, and other applications; including mail merges, template updates, process improvements
• Maintain Salesforce donor database by entering contacts, gifts, actions, notes, and other data in a thorough and timely manner.
• Create mailing lists and upload data related to direct marketing program and others as needed
• Use and create reports, imports, and other tools to manage data
• Assist with the production of special tribute gift acknowledgements, special acknowledgements, and yearly giving summaries
• Respond to donor inquiries by phone and email to build and maintain strong relationships with supporters
• Ensure tracking and documentation of all changes to processes and procedures
• Proactively devise, improve and implement procedures to ensure timely, consistent, well-organized systems and operations.
• Assist in troubleshooting, updating of workflows, or other systems upgrades as needed
• Coordinate training on gift entry and Salesforce database policies and procedures to new staff in the department.
• Support budget, purchasing, and vendor-related processes as assigned

Minimum Qualifications

Work Environment

Physical Requirements

$70,700 - $83,000 a year

This is a full-time (40 hour / week), Exempt position. This role is covered by the collective bargaining agreement.

#J-18808-Ljbffr