Manager, Sales Development

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Our Sales Development organization is the engine behind Intercom’s growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey. Beyond pipeline creation, the team also serves as a launchpad for future careers across our Go-to-Market organization.

At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.

Our people are central to everything we do. By fostering a supportive environment that prioritizes personal and professional development, we empower our team members to unlock their full potential and build their dream careers.

What will I be doing?

You will join as a member of the founding Sales Development team in San Francisco, building and managing a high-performing group of outbound and inbound professionals. This is a rare opportunity to shape the foundation of our go-to-market engine in one of the fastest-growing areas of technology.

We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.

Collaboration will be at the heart of your success. You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward. By taking a data-centric approach to decision-making, you will ensure accurate forecasting, effective team management, and a healthy pipeline that empowers our sales teams to succeed.

What skills do I need?

• At least 2 years of people management experience in the SaaS industry (preferred)
• Strong team management skills with a track record of building and scaling high-performing teams
• 2+ years of B2B software sales experience with a proven track record of consistently achieving quota
• Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value
• Strong analytical skills to interpret metrics and uncover insights that inform strategy
• A natural mentor and coach with a focus on developing others.
• Experience managing complex internal ecosystems and building strong partnerships across teams.
• Alignment with Intercom’s values : Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
• AI fluency and passion for applying emerging technology to sales

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

The OTE range for candidates within the San Francisco Bay Area is $229k - $274k. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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