Catering Sales Manager - Hilton Chicago

Catering Sales Manager

Join the Iconic Hilton Chicago! Come be part of one of the most historic and celebrated properties in downtown Chicago Hilton Chicago! Our Catering & Events Team is seeking an enthusiastic Catering Sales Manager to join our dynamic department and lead the charge in selling all social events for our hotel. This is an incredible opportunity to showcase your creativity and passion by booking unforgettable experiences from elegant galas and dazzling weddings to local one-day events and everything in between. If you're ready to bring your energy, sales savvy, and love for events to one of Chicago's most legendary hotels, we'd love to meet you!

What will I be doing?

As Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his / her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards :

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What are we looking for?

Minimum Years of Experience : one (1) year Hospitality related experience within catering, sales, or events.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

This is a non-exempt hourly position, and the range is $30 to $32 per hour - which may be determined by applicable and specialized experience and location. In addition to hourly compensation, this position is eligible for a bonus, subject to Hilton's terms and conditions. Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including : Medical Insurance Coverage for you and your family, Best-in-Class Paid Time Off (PTO), Complimentary Meals in the Team Member Restaurant, Complimentary Access to the Hotel Athletic Club, Go Hilton travel program : 100 nights of discounted travel, Mental health resources including Employee Assistance Program, subject to eligibility, Parental leave to support new parent, 401K plan and company match, Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount, Continuing Education opportunities, Career growth and development, Recognition and rewards programs.