Manager, Global Enterprise Implementation

Manager, Global Enterprise Implementation

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

The Manager, Global Enterprise Customer Implementations is responsible for leading the global team of Enterprise Implementation Managers (IMs) across EMEA, North America, and APAC. This role owns the day-to-day execution of the global IM team, sets the strategy for driving global consistency in the Enterprise customer experience, and leads innovation in implementation frameworks, technologies, and processes. The role is pivotal in ensuring efficient, timely, and high-impact customer activations, with a strong focus on educating customers to achieve self-sufficiency and healthy cycle and feature adoption on the Culture Amp platform.

As part of this team of amazing humans, you will :

Global Team Leadership & Execution

• Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions.
• Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope.
• Coach and guide the Implementation Manager ICs on complex / unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems.
• Set clear goals and performance expectations for the team, aligned with global CX and business objectives.
• Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team.
• Own global capacity planning and workforce strategy, including hiring and coverage across timezones.

Strategy & Global Consistency

Innovation & Process Improvement

Customer Education & Self-Sufficiency

Stakeholder Engagement & Advocacy

Metrics & Reporting

You have :

You are :

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

Base Salary Range (US)

$145,000 - $170,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are :

We strongly encourage you to apply if you're interested : we'd love to know how you can amplify our team with your unique experience!

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period.