Overview :
Seeking a Healthcare IT Service Management Architect with comprehensive expertise in Service Management and Clinical Service Desk development within the Healthcare IT sector.
The ideal candidate will possess a deep understanding of healthcare IT service support, including incident management, request management, project management, and change management.
Responsibilities :
Lead the development and implementation of top-to-bottom solutions for healthcare service support, including incident, request, project, and change management.
This is in an Epic environment and using ServiceNow.
- Investigate current organizational service management methodologies and translate them into best practice health IT Service Management (ITSM) designs to meet future needs.
- Develop foundational ITSM workflow diagrams for all aspects of ITSM, preferably using Visio, in alignment with ServiceNow builds.
- Design ITSM and Clinical Service Desk solutions within an Epic-hosted healthcare environment.
- Contribute to or lead the development of Clinical Service Desk Tier 1 training methodologies.
- Manage projects and lead teams in the development, implementation, building, and configuration of ServiceNow builds to support health ITSM workflows.
- Experience in the development or implementation of Service Management Knowledge Base designs.
Requirements :
- Experience building out ServiceNow as an Epic ticket system (Most important)
- Comprehensive understanding of Service Management and Clinical Service Desk development within Healthcare IT.
- Proven experience in translating organizational methodologies into best practice ITSM designs.
- Proficiency in developing ITSM workflow diagrams, preferably using Visio.
- Experience with ServiceNow builds and configurations to support health ITSM workflows.
- Familiarity with Epic-hosted healthcare environments.
- Strong project management and leadership skills.
- Ability to develop and implement Clinical Service Desk Tier 1 training methodologies.
- Prior experience in developing or implementing Service Management Knowledge Base designs.
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