The North Face: Sales Associate - Grand Rapids

Sales Associate

As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store.

As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience.

You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas.

Over the last 50 years we've lived by our true north, the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives.

To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors.

We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to :

Empower exploration and the thrill of the unknown for as many people as possible.

Protect the places where we live, play, and operate.

Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

How You Will Make a Difference

Responsibilities :

Provide a high level of personalized customer engagement.

Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations.

Demonstrate a willingness to learn and to share relevant activity, community, and product. knowledge to create a memorable and valuable experience for the customer.

Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs.

Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment.

Assume cashier duties as needed.

Assist in the execution of all Loss Prevention initiatives.

Assist in the overall visual and operational maintenance of the store.

What You Bring

Ability to genuinely and comfortably engage with a diverse group of customers

Customer service experience

Ability to collaborate, work as a team, and be adaptable in the workplace

Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Excellent written and verbal communication skills

Knowledge, experience and / or willingness to learn about the products, activities, community relevant to the store’s customer base

Attention to detail

Proficient computer skills including word processing, spreadsheets, and software programs

High School Diploma or GED

Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)

Standing required for entire work shift

Bend, lift, open and move product up to 50 pounds as needed

Use ladders for visual merchandising, light adjustments, and window banner placement

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

NEVER STOP EXPLORING™