Admitting Representative (On Call) - 91003

Admitting Representative

The Admitting Representative is a unique role that welcomes the patient into the care delivery setting, providing direction and assistance while ensuring customer satisfaction by offering solutions to patient / visitor concerns and demonstrating knowledge and skills necessary to communicate with diverse populations. Initiates the administrative system which lays the groundwork for the patient's clinical care as well as the financial documentation during registration by interviewing patients and / or family members, collecting appropriate co-pays or deposits, obtaining signatures on legal consents and insurance forms, entering demographic and insurance information according to service provided, patient need, payer requirements, and hospital policy. Supports the practice by providing excellent customer service, demonstrating professional communication on the phone and in face-to-face customer contact, problem-solving, and functioning as a team member to other staff. May float to emergency room, multiple inpatient / outpatient service locations, including the switchboard requiring an understanding of the facility codes.

Key Responsibilities

Performed majority of the time :

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements, and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers according to physician's orders.
• Maintains equipment and reports failure promptly to facilitate repairs.
• Attends department and other meetings.
• Collects co-pay / deductible / deposit per EMTALA laws & organization policy and drops off money on a timely manner.
• Scans insurance card(s) and picture ID of each patient into the account.
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc.) and knows how to look up a policy online.
• Asks patient for all information and keys accurate patient demographics.
• Distributes workers compensation documents as required by payers.
• Responds to customer needs in person and over the telephone in a courteous and constructive manner.
• Maintains integrity of the safe and its contents.
• Monitors alarms and reports alarm to engineering staff or pages overhead as necessary.

Performed occasionally but critical to successful performance of the job :

Decision making and budget responsibilities :

Assigned direct reports :

Job Specifications

Education : Required

Preferred

Experience : Required

Preferred

Licenses, Certifications and / or Registrations :

Required

Preferred

Job Related Skills, Abilities and Behaviors :

Required

Preferred

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.