Senior Technical Support SpecialistCOX-LITTLE & COMPANY • Winston Salem, NC, US
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Senior Technical Support Specialist
COX-LITTLE & COMPANY • Winston Salem, NC, US
14 hours ago
Job type
- Full-time
Job descriptionThe ideal candidate has experience supporting Windows 10 / 11, Windows Server, Active Directory, Microsoft 365, Azure, Microsoft SQL Server, Phone systems, Firewalls, Wireless APs, and Networking. Knowledge of i-Series is also a Plus. Associate degree in Information Systems or 5+ years of hands-on experience in IT Support Strong knowledge of Windows Server, SQL Server, Microsoft 365, server virtualization, and networking fundamentals Experience with RMM tools and remote desktop technologies Experience managing network equipment such as switches, firewalls, and wireless access points.
Information Technology Help Desk Technician
Greensboro, NC $72,600.00-$89,700.00
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Manufacturing
Responsibilities
- Perform routine maintenance, patching, backups, and monitoring using company approved software
- Onboard / offboard users, devices and services
- Configure and manage switches, firewalls, and wireless access points
- Install and configure all required software
- Maintain detailed records of hardware and software, including repairs, configurations, and inventory
- Diagnose and resolve hardware and software problems, including computer, printer, and network issues
- Manage data backups and disaster recovery
- Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability
- Track and maintain an inventory of IT equipment and software licenses
Qualifications
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Technical Support Specialist • Winston Salem, NC, US
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