ShineRX Customer Support Team LeaderOrderly Wellness Corp • Riverview, Florida, United States, 33578
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ShineRX Customer Support Team Leader
Orderly Wellness Corp • Riverview, Florida, United States, 33578
30+ days ago
Job type
- Full-time
Job descriptionAssist customers with orders, returns, and general inquiries. Communicate professionally via phone, email, and in person. Resolve customer issues promptly and escalate when necessary. Be a liaison between the Pharmacy and the Customer Support Team Supervise, coach, and mentor a team of customer support representatives and specialists. Monitor daily support operations to ensure timely and accurate responses to customer inquiries via phone, email, and chat. Design and implement best practices for handling orders, prescription verification, medication refill cycles, billing inquiries, and delivery logistics. Collaborate with pharmacy partners, prescribers, and internal teams to ensure smooth coordination and communication. When needed, assist the Pharmacy with Packing and Shipping pharmaceutical products Assist the customer service team with expediting orders through the Pharmacy Create and Review weekly invoices for Customers Audit reporting and report information back to Customer Support Manager Audit customer support staff emails to customers to provide constructive feedback Collaborate with product and clinical teams to anticipate customer needs and improve end-to-end patient journeys. Ensure all communication is consistent with pharmacy regulations, privacy standards, and internal protocols. Research and maintain up-to-date knowledge of weight-loss and wellness medications and pharmacy workflow. Perform occasional local deliveries and pickups. Ensure timely, accurate delivery of products while maintaining high customer service standards. Follow all traffic and safety regulations and maintain proper logs. High school diploma or equivalent (GED) required. 2+ years experience in customer service, with at least 1 year in a leadership role. Previous experience in a warehouse or customer service environment preferred. Valid driver's license with a clean driving record. Ability to lift up to 50 lbs frequently throughout the shift. Strong communication and interpersonal skills. Comfortable with basic computer systems and warehouse software. Exceptional written and verbal communication skills. Proficiency in Microsoft Office(Outlook, Word, Excel, etc) Flexible schedule availability, including some weekends or extended hours if needed. Ability to operate basic warehouse equipment (e.g., pallet jacks, dollies). Must pass a background check and drug screening. Analytical mindset with strong problem-solving skills. Ability to manage a team in a fast-paced, dynamic environment. Ability to multitask multiple projects / priorities Detail-oriented with strong organizational and documentation habits. Competitive hourly wage Overtime opportunities available. Health, dental, and vision insurance Paid time off and holidays. Professional development opportunities 401 K
About Orderly Wellness
Orderly Meds is building a better, more supportive healthcare experienceone that's fast, reliable, and designed with people in mind. As a fully remote company, we've grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.
We're a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we're scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.
We are seeking a motivated and dependable Customer Service Team Leader to join our team. This hybrid role combines traditional warehouse responsibilities with customer-facing service and occasional driving for local deliveries or pickups. The ideal candidate will thrive in a dynamic environment, be comfortable lifting up to 50 pounds regularly, and enjoy delivering top-notch service both inside the warehouse and out in the field.
Key Responsibilities
Warehouse Operations
- Pick, pack, and ship customer orders with attention to detail.
- Maintain a clean, safe, and organized warehouse space.
Customer Service
Operational Excellence
Driving & Delivery
________________________________________
Qualifications
________________________________________
Additional Requirements
________________________________________
Compensation & Benefits
The pay range for this role is :
20 - 25 USD per hour(Tampa, FL)
PI69d98e50a9c3-30511-38615926
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Team Leader • Riverview, Florida, United States, 33578
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