Renewals Operations Specialist

Who We Are :

Were a high-growth software company with a big mission : empowering K-12 district teams to do more with less.

At LINQ we get K12. Thats why we help districts transform K-12 school operations with best-in-class cloud-based software solutions built to help districts return more resources to finance HR nutrition management and payments into a single secure platform LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually process payroll for 364000 educators administrators and staff and engage with millions of families through the free LINQ Connect app.

Our team Theyre talented committed and fiercely loyal problem-solvers. At LINQ youll find challenging and meaningful work a team that respects and uplifts one another and a commitment to constant improvement. Our customers love us because were attentive patient communicative and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

LINQs Values :

Act with Integrity & Build Trust : Trust is the foundation of our company. We operate with the highest standards of integrity both internally and externally. We believe in transparency honesty and accountability. Building a culture where trust is earned and maintained.

Deliver Excellence : We consistently exceed our clients every interaction we strive to anticipate needs provide swift solutions and go the extra mile to relentlessly impress our customers. We communicate clearly consistently and in a timely way to cultivate lasting relationships.

Embrace Challenges : We embrace a growth mindset. Challenges offer opportunities to learn grow and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

Collaborate & Act as One Team : Diverse skills ideas and perspectives are our strength. Through open communication shared goals and a spirit of unity and mutual respect we collaborate to achieve excellence drive innovation and propel our company forward as a cohesive force.

About The Team :

LINQs Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. Were not just here to answer questions were here to build trust solve problems and ensure every customer feels empowered to succeed with our solutions. From onboarding and training to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.

About The Role :

The Renewal Specialist will be responsible for managing securing and processing annual renewals for our client role will partner closely with Finance Teams to establish a framework and process to track manage and maximize renewal contracts and also support the Customer Success team on the particulars of renewal details.

What Youll Be Doing :

• Renewal Opportunity Management : Enter maintain and manage renewal opportunities within the LINQ CRM system ensuring accuracy in data entry contract terms and renewal details. Proactively track renewal timelines and ensure all information is complete and current.
• Contract Generation and Processing : Prepare and process renewal contracts and related documentation in coordination with the Client Success Management team. Ensure accuracy in pricing product configuration and client information prior to sending for signature.
• Contract Distribution : Send renewal contracts to clients through approved systems and workflows ensuring delivery tracking and completion in alignment with company policies and client timelines.
• Administrative Support for Renewals : Provide operational support for the renewal lifecycle including documentation updates workflow management and data hygiene across systems. Collaborate closely with Finance Sales Operations and Client Success to ensure alignment and efficiency.
• Renewal Workflow Optimization : Identify process improvements and automation opportunities to streamline renewal operations and reduce administrative overhead. Partner with internal stakeholders to enhance system workflows and reporting capabilities.
• Collaboration and Communication : Work cross-functionally with Client Success Managers Account Executives and Finance to ensure all renewal actions are executed on time and with precision. Provide timely updates and visibility into renewal status and outstanding items.
• Data Accuracy and Reporting : Maintain meticulous records of renewal opportunities contract statuses and completion metrics. Generate renewal pipeline and process reports to support forecasting and operational planning.
• Compliance and Documentation : Ensure all renewal activities comply with company policies internal controls and contract management standards. Maintain organized digital records for audit and reference purposes.

What We Are Looking For :

Why Youll Love Working With Us

Flex Your Workspace : Work remote from one of our eligible states across the US or if youre near Austin three days in office a week!

Planning Your Future : Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).

Performance Pays Off : Whether its a company bonus or target sales commission your hard work doesnt go unnoticed.

Vacation Your Way : Our flexible Open Paid Time Off Plan lets you take the time you need when you need it.

Paid Parental Leave : Take the time you need to welcome your new addition Weve got you covered!

Ten Paid Corporate Holidays : Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.

Giving Back : Feel good while doing good 16 paid volunteer hours to support the causes that matter most to you. #LINQCares

Benefits That Have Your Back (And Teeth Too!) : Rock-solid medical dental and vision coverage. Pick your vibe : a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA with contributions from LINQ. Dental perks that even cover braces for the kiddos.

Wellness Perks : Employer-paid Short-Term Disability Long Term Disability Basic Life and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance employee assistance and even pet insurance options.

Grow With Us : Invest in yourself with professional development opportunities to keep leveling up your skills.

Rewards For Referrals : Got an amazing candidate in your network Send them our way and earn a referral bonus when they join the team!

EOE Statement / Accommodation Notice :

As a federal contractor and equal employment opportunity employer LINQ adheres to all applicable laws and regulations regarding employment practices ensuring that all qualified individuals receive consideration for employment

based on their qualifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local law.

To learn more about your rights and protections under federal law please refer to theEEOC Equal Employment Opportunity Posterat the following link : youd like to view a copy of the companys state or federally required affirmative actionplansor policy statement please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as solicitation following up on an application or non-disability related technical issues will not receive a response.

PUBLIC BURDEN STATEMENT : According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full Time

Experience : years

Vacancy : 1