Join to apply for the Restaurant Office Administrator role at Cooper's Hawk Winery and Restaurants
ROA Compensation range is $44,000-$54,000 / year + 10% bonus potential.
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
As a Restaurant Office Administrator at Cooper's Hawk, you'll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you'll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.
What You Will Get
- 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
- 401(k) with Company Match
- Health & Flexible Savings Accounts- Health and Dependent Care
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Paid Time Off
- Access to Team Member Relief Program
- Wellness and Mental Health Support
- "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home / property) and employee discounts on goods and services
- Team Member Rewards, Milestone Recognition and Referral Bonuses
- Career Development Opportunities
How You Will Succeed
Show Up Ready : Come prepared, stay sharp, and start strong.
Oversee and maintain all back-office procedures and administrative systemsTrack and manage marketing collateral, office supplies, and uniform inventoryManage gratuity systems and daily cash reconciliationPrepare and process invoices using the Crunchtime systemMaintain daily Wine Club Membership data entry and support reservation systemOwn What You See : Take responsibility, jump in, and do what needs to be done.
Handle booking and execution of all private eventsProcess vacation requests and payroll-related mattersSupport Team Members with policy, payroll, and benefits questionsAssist with screening applications and processing employment paperworkMaintain back-office organization, cleanliness, and securityTrack health and safety certifications and ensure required postings are up to dateStay in Sync : Communicate often, move with your team, and keep service flowing.
Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and proceduresTrain and support the Office Assistant to act as a weekend / vacation backupAttend meetings and provide updates on administrative and event-related mattersCoordinate with kitchen and management teams to ensure event timelines are metMake It Personal : Be genuine, listen well, and tailor the experience.
Answer phone calls and assist Guests with professionalism and careConduct post-event follow-ups to ensure Guest satisfactionRetrieve and verify custom event décor and amenities to meet Guest expectationsRepresent Cooper's Hawk values and create a respectful, positive, and professional work environmentAdd a Touch : Go beyond the expected to create memorable moments.
Coordinate monthly Wine Club events and private dining experiencesMaintain banquet materials and supplies to ensure flawless event executionEnsure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and EventbriteCelebrate milestones and support a culture of hospitality and excellenceWhat You Will Bring
Must represent Cooper's Hawk valuesSix months of supervisory experienceCash handling experienceOne year of event planning experience requiredOrganized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervisionActs as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliersManages competing priorities under strict deadlines, must have problem solving skills and attention to detailIs team-focused, has a commitment to creating Community with team members and guestsEnjoys working with people and enthusiastic about corporate and social event managementHas excellent analytical and problem-solving skillsExcellent verbal and written communication skills; Has the ability to read, understand and communicate in EnglishDemonstrates financial and business acumen and strong intrapersonal skillsIs proficient in Microsoft Office SuitePreferred certifications include ServSafe and state / local licensing requirementsMust be able to work up to 40 hours per week in a variety of shiftsCooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
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