About Us
City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.
Mission
To provide the best experience in community management.
Our Core Values
- Professionalism
- Engagement
- Knowledge
- Humility
- Client Centric
- Trust
- Flexibility
- Teamwork
- Diligence
- Fun, Fair & Respectful
Position Overview
We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.
Work Schedule
Monday through Thursday 8 : 00 AM to 5 : 00 PM and Friday 8 : 00 AM to 3 : 00 PM
Key Responsibilities Customer Service & Communication
Provide excellent customer service to clients and visitorsManage phone and email communications within established timeframesAssist homeowners with portal access, maintenance requests, and general inquiriesHandle customer care phone coverageAdministrative Management
Process and track work orders, maintenance requests, and purchase ordersCoordinate meetings, maintain documentation, and manage recordsHandle community amenity reservations and facility accessMaintain accurate resident and board member recordsPortal & Communications Management
Assist with community communications and e-blast submissionsMaintain portal content and monitor survey responsesProcess and coordinate various resident requestsManage vendor relationships and documentationRequired Skills & Qualifications
High School diplomaPrevious administrative experienceExcellent written and verbal communication skillsStrong computer proficiency (Microsoft Office, email, calendaring systems)Exceptional organizational and multitasking abilitiesDetail-oriented with ability to meet deadlinesClient-focused mindset with strong service orientationAbility to work both independently and as part of a teamPerks & Benefits
Competitive hourly rate ($20 - $22 / hour, based on experience)401(k) with company matchingComprehensive insurance (health, dental, vision, life)Health savings accountPaid time offEmployee assistance programProfessional development assistanceEmployee referral programPaid trainingThe Ideal Candidate Will Have
Strong customer service backgroundExperience in property management or related field (preferred)Ability to maintain confidentialityProfessional demeanor and positive attitudeExcellent problem-solving skillsCommitment to teamwork and collaborationPay
$20 - $22 / hour
City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.