Ideal Services Agent |PBX Phone Operator

Location

Dallas Hotel

The Omni Dallas Hotel in the center of the revitalized downtown Dallas is connected via sky bridge to the Dallas Convention Center and close to restaurants shops entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Dallas Hotel may be your perfect match.

Job Description

To answer and extend all incoming calls courteously and efficiently. To perform other essential PBX / Telecommunications duties.

Responsibilities

• Answer all incoming phone calls to the resort using the proper protocol greetings and closings as determined by management.
• Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
• Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
• Demonstrate current knowledge of all key personnel and departmental functions of the resort.
• Assist guests with telephone dialing instructions or to dial for them using all types of calls including room to room local long distance and / or international dialing using correct protocol.
• Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

Qualifications

Previous reception call center phone handling experience is preferred but not required.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Required Experience :

Unclear Seniority

Key Skills

Geology,C#,Fact,Customer Development,Field Sales

Employment Type : Unclear

Experience : years

Vacancy : 1