Customer Service Representative

Customer Service Representative

Benefits include paid holidays, 401(k), matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, flexible schedule, health insurance, life insurance, paid sick time, paid training, referral program, and vision insurance.

Job type is seasonal with the opportunity for full-time. This is an in-office opportunity located at 1025 Bypass Rd, Winchester, KY 40391. There is an ongoing need to fill this role. The schedule is Monday to Friday.

About the Role

The Customer Service Representative (CSR) is the primary point of contact for Medicare and Medicaid beneficiaries seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable individual to develop and empower our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries.

This role is responsible for designing, delivering, and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices, and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate, empathetic, and compliant assistance to CMS recipients.

What We're Looking For

Excellent communication skills and a solution-oriented mindset. Ability to multi-task. Customer service experience and focus.

Key Responsibilities

Handling incoming and outgoing calls with patience, tact, and Enter information into computer database as required, while following instructions and conducting a scripted Attend meetings and trainings to maintain current client information on regulations, policies, and procedures. Escalates calls to supervisor when necessary and Adheres to client-specific policies including confidentiality and privacy. Tracks call-related information for auditing and reporting purposes Provides feedback on call issues related to downtime and / or training issues Participate in the development and attainment of team and operational goals Be respectful and courteous while working in a fast-paced work environment Maintain a positive attitude about workloads and expectations Prioritize workloads to ensure timeliness and quality standards are met.

Requirements

High School diploma or GED required. 3-months or more experience in a call center or customer service environment preferred. Previous experience with computers, phone systems, and headsets preferred. Successfully pass pre-employment (post offer) background check.

Physical Demands and Working Conditions

Primarily sedentary work in a call center office environment. Requires the ability to operate a computer and other office equipment. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer : This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties, and responsibilities required by the job incumbent. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vitalizing Business Solutions, Inc. and Coast Professional, Inc. are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, genetic information nor any other categories protected by applicable law.