State Licensed Pharmacy Customer Service Representative

A company is looking for a Pharmacy Customer Service Representative who will assist members and providers with pharmacy benefit inquiries.

Key Responsibilities

Handle calls and correspondence regarding pharmacy benefit inquiries from providers and members

Document calls within a tracking system to ensure clear and accurate resolutions

Assist network pharmacies in processing prescription claims and serve as a customer advocate in problem resolution

Required Qualifications

Bachelor's Degree or equivalent relevant work experience

Active / Current National Pharmacy Technician Certification

3-5 years of relevant work experience in a health plan, TPA, or PBM contact center

Detail-oriented and analytical with a good listening ability

Prior experience in a health plan, TPA, or PBM contact center