Supplier Quality Manager – Continuous Improvement Leader, Global Supplier Management

Amazon’s Global Supplier Management team (GSM) is responsible for the execution of the global supplier management activity for the Global Procurement Organization (GPO) overseeing a spend of $45B.

As our Global Supplier Management team continues to grow, we are seeking a Supplier Operations Manager to partner with internal business owners and key stakeholders to drive procurement and operational value for Amazon.

The GSM team will work with Category Teams, Project Management Organization (PMO), Worldwide Design Engineering (WWDE), Finance, Global Engineering Services (GES) Operations Engineering (Ops Eng.

and Reliability and Maintenance Engineering (RME) to accomplish key deliverables across the indirect spend. The primary objectives of the GSM team are to work with critical suppliers and internal teams to improve Return on Investment for the business through impactful supplier management activities.

Supplier Development and Relationships are key to ensure adequate supplier capacity exists to support Amazon’s business requirements and to develop and execute strategies that keep the procurement of critical resources, products, and services.

Our Global Procurement Organization (GPO) team manages the procurement lifecycle of complex projects necessary to support Amazon’s growth and customer commitments.

This role involves working cross-functionally with multiple stakeholders, diving deep into ambiguous data while simultaneously thinking big, building long-term strategic mechanisms that optimize for cost reduction, waste elimination, speed, and, most importantly, customer experience.

The role is responsible for creating a quality culture through establishment of metrics, feedback loops, Kaizen events, and provide oversight of quality focused improvement activities.

The ideal candidate should be comfortable defining and creating metrics, and adept at effectively communicating quality principles to teams unfamiliar with basic concepts.

Key job responsibilities

• Implement Continuous Improvement Initiatives
• Lead the identification, prioritization, and implementation of continuous improvement projects within supplier services and products with a focus on process, reducing waste and defining overall quality performance.
• Facilitate Kaizen Events : Organize and facilitate Kaizen events focused on improving quality within supplier management services and products.
• Collaborate with teams to review quality issues, develop innovative solutions, and drive sustainable improvements and define organizational quality objectives .
• Define, establish, and monitor Quality Metrics and Performance
• Maintain and analyze ambiguous data to identify trends, deviations, and opportunities for improvement, and implement corrective actions as needed to ensure compliance supplier quality requirements.
• Act as a single threaded owner for supplier quality continuous improvement initiatives; convey performance metrics and understand barriers to achieving those metrics
• Partner with domestic and global Operations and other pillars with the Global Procurement Organization to ensure continuous improvement in the supplier relationship
• Own business goals to optimize customer experience, cost, and speed
• Develop deep understanding of internal auditing methods and optimization tools in use.
• Partner with product, technical, operations and other network teams to build scalable solutions.
• Drive alignment with multiple stakeholders and partner teams to ensure seamless execution and successful delivery of the business objectives.
• Develop a standard process mechanism that clearly documents assumptions and initiatives that need to be executed to meet the process.

Comfortable writing white papers to explain reasoning behind the these initiatives and the tie to organizational goals.

• Create feedback loops to improve processes by partnering with cross functional teams and integrating specific network programs, as needed.
• Monitor continuous improvement quality and progress of the process implementation; make changes to reflect the dynamic nature of the business
• Foster communication channels and collaboration with the Procurement Operations, Procurement Category, and site-level Operations teams.
• Engage other business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
• Be able to travel internationally and / or domestically to suppliers, operations sites, quarterly team meet ups (30%)

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Bellevue, WA, USA Houston, TX, USA Nashville, TN, USA

BASIC QUALIFICATIONS

• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• 5+ years of experience leading continuous improvement initiatives within industry
• Ability to handle ambiguity, function well, and clearly define processes despite loose structure

PREFERRED QUALIFICATIONS

• Experience with Six Sigma
22 days ago