Customer Support Consultant

A company is looking for a Customer Support Consultant - Lead.

Key Responsibilities

Manage daily PRISM Help Desk operations, ensuring timely ticket resolution and consistent service levels

Supervise and coordinate subject matter experts across various functions to ensure operational continuity

Develop and maintain operational dashboards tracking help desk metrics and facilitate regular status meetings with stakeholders

Required Qualifications

Bachelor's degree required

5+ years of experience overseeing help desk operations and leading technical teams

Experience supporting PRISM or comparable federal ERP / procurement systems preferred

Strong understanding of system configuration management and reporting solutions

Proficiency with project management and tracking tools (e.g., MS Project, Jira)