MCI Telecommunication Medical Assistant 1, Support Communications, $3000 Bonus, FT, 8 : 30A-5P

Telecommunication Medical Assistant

Sign-On Bonus : Up to $3,000

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact because when it comes to caring for people, we're all in.

Description

The Telecommunication Medical Assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $17.79 - $23.13 / hour depending on experience.

Qualifications

Degrees : High School, Cert, GED, Trn, Exper.

Licenses & Certifications : Basic Life Support. Emergency Medical Technician. AAMA Certified Medical Assistant. Licensed Practical Nurse. Registered Medical Assistant. Certified Nursing Assistant.

Additional Qualifications : Must have at least one of the above required licenses / certifications (MA, CNA, LPN, EMT). Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7 / 1 / 16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5 / 1 / 17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification. Effective 11 / 3 / 17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role. BLS required for all. For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only. CNA, LPN, EMT license must be from Florida. Must be professional, organized, and a detail-oriented team player with effective interpersonal communication skills and excellent customer service skills. Possesses compassionate demeanor and high ethical standards. HIPAA / OSHA compliance required. Communicates effectively with patients, physicians, co-workers and practice manager. Bilingual preferred. Minimum Required Experience : Less than 1 year EOE, including disability / vets