Field Service Operations Manager

Overview :

• United Gaming is looking to employ a highly skilled Service Manager who will plan and oversee the daily operations of the field service organization to ensure goals and objectives are achieved.  Supervisory Responsibilities : Hires and oversees training for new employees.
• Organizes and oversees the schedule and coverage of field operations.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Coordinates field service operations with company projects and other initiatives.
• Develops solutions, identifies and removes problems to improve the service department’s function.
• Duties / Routines Plans and organizes daily field service activities Measures productivity by analyzing performance and activity reports.
• Coordinates with other support departments such as HR and IT to ensure successful production operations.
• Maintains customer service standards.
• Determines labor needs to meet production goals.
• Assists with budget preparation for the operations unit.
• Assists with or prepares and updates the operations manual and policies.
• Ensures support for field staff on nights and weekends.
• Performs other related duties as required.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :