Field Support Specialist

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Role Summary :

We are seeking a Field Support Specialist to provide hands-on technical support across designated U.S. region. This role partners closely with Sales Representatives and Clinical Field Specialists to ensure seamless setup, operation, and troubleshooting of Advanced Patient Monitoring equipment and technologies in hospital environments. The ideal candidate will be customer-focused, technically proficient, and comfortable working in fast-paced clinical settings.

Key Responsibilities :

Travel within the assigned region to support field teams and provide technical knowledge, advice, and support to sales representatives, clinical specialists, and customers.

Coordinate and perform monitoring hardware delivery and installation.

Serve as a technical liaison between internal teams and external customers to ensure successful product deployment.

Perform scheduled product support activities such as software updates, product field actions, upgrades and similar maintenance activities.

Address and resolve connectivity and integration issues in collaboration with clinicians, hospital IT, biomed teams, and third-party vendors.

Document and communicate, field insights to internal teams to drive continuous product improvement.

Accomplish the necessary administrative duties within the designated time frame

Willingness to perform other duties as assigned.

Qualifications :

Associate's degree in related field or equivalent training / experience preferred.

Minimum of 3 years of experience in a medical technology or technical field support role.

Preferred experience in OR / ICU / CCU environments and familiarity with hospital infrastructure and medical device integration.

Skills & Competencies :

Strong problem-solving, organizational, analytical and critical thinking skills.

Sound understanding of troubleshooting techniques with the ability to adapt and learn new technologies.

Strong organization and time management skills.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite.

Moderate knowledge of navigating hospital systems.

Ability to work independently and travel up to 80%.

Commitment to safety, compliance, and customer satisfaction.

Knowledge of hemodynamics and clinical workflows in critical care settings is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit?

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA GA - Covington BMD

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.