School Support Field Technician

Field Support Technician

Location : Atlanta, GA

Duration : 12 months

Client : APS-IT

• THIS IS AN ON-SITE POSITION

Summary :

School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support.

Scope of Work / Key Responsibilities :

Adhere to established standard operating procedures and service level agreements through the following :

o Maintain and update Chromebook carts for student use

o Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning

o Proactively check the status of computer labs and media center computers daily

o Ensure standardized test readiness by updating laptop carts and lab equipment

o Troubleshoot and / or replace Kronos hardware

o Maintain and troubleshoot the location Marquee signs

o Troubleshoot and resolve minor wireless and network issues

o Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices

o Install, configure, and support printing devices.

o Maintain accurate asset assignment in Incident IQ.

o Maintain clean work areas and workspaces, including MDF / IDF closets

o Coordinate removal of obsolete equipment as required

o Collaborate with the school's designated Technology Point of Contact (POC) to support the one-to-one student device program.

o Meet with onsite vendors as required to support L3 teams

o Assist with deployment of new equipment

o Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)

Skills and Qualifications :

Education / Training :

Work :

This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on the event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate school hours for elementary, middle, and high schools, and special events. Field Techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at 1631 Lafrance Street NE .

Leadership :

The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs).