School Support Field Technician - Onsite Atlanta, GA

Job Description

Job Description

• THIS IS AN ON-SITE POSITION

School Support Field Technician

Purpose :

The Atlanta Public School System (APS) invites applications for the role of School Support Field Technician. This position focuses on direct, first-line desk-side support at APS schools and administrative sites. Successful candidates will serve as a vital link to teachers, staff, and students, diagnosing and resolving hardware, software, and network issues.

Summary :

School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support.

Scope of Work / Key Responsibilities :

Adhere to established standard operating procedures and service level agreements through the following :

Perform support activities, including but not limited to :

o Maintain and update Chromebook carts for student use

o Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning

o Proactively check the status of computer labs & media center computers daily

o Ensure standardized test readiness by updating laptop carts and lab equipment

o Troubleshoot and / or replace Kronos hardware

o Maintain and troubleshoot the location Marquee signs

o Troubleshoot and resolve minor wireless and network issues

o Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices

o Install, configure, and support printing devices.

o Maintain accurate asset assignment in Incident IQ.

o Maintain clean work areas and workspaces, including MDF / IDF closets

o Coordinate removal of obsolete equipment as required

o Collaborate with the school’s designated Technology Point of Contact (POC) to support the one-to-one student device program.

o Meet with onsite vendors as required to support L3 teams

o Assist with deployment of new equipment

o Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)

Contract Duration :

Option to extend annually - based on performance.

Skills and Qualifications :

Personal Attributes :

Education / Training :

Work :

This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on the event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate school hours for elementary, middle, and high schools, and special events. Field Techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at 1631 Lafrance Street NE .

Leadership :

The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs).

Submissions :

Requirements

Qualifications

Type

Category

Qualification

Description

Competency

Required

Skills

Languages

A+

Novice (1-3 Years)

Yes

Skills

Others

Desk Side Support

Prior experience with desk side support is a MUST

Novice (1-3 Years)

Yes

Skills

Others

Work Experience

3+ years of work experience minimum

Novice (1-3 Years)

Yes

Skills

Others

Communication skills both verbal and written

Proficient (4-6 Years)

Yes

Skills

Tools

Microsoft Office Professional

Proficient (4-6 Years)

Yes