Senior Manager, Implementation

People Leadership & Coaching : Coach, develop, and lead a high-performing implementation teamfostering accountability, engagement, and continuous growth.

Customer Relationships & Escalation Management : Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong. Foster and own executive customer relationships during the implementation process.

Operational Enablement & Removing Blockers : Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.

Cross-Functional Strategy & Initiatives : Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.

Continuous Improvement & Unlocking Team Potential : Identify and drive opportunities to enhance people, process, and toolsunlocking team potential and improving implementation outcomes.

• ???? Role Requirements

Bachelors degree in Business, Economics, Healthcare Administration or related field

8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software

5+ years in a leadership role managing implementation or delivery teams

Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset

Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred.

Strong relationship management, communication, and problem-solving skills.

Demonstrated success in leading through influence and driving cross-functional alignment.

Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish

Willingness to travel as required (up to 25%).

Hiring Process & Timeline

We are targeting a start date of December 2025

Interview Stages : HR Screen

Hiring Manager Interview

Case study & roundtable

Reference checks

Offer

• ???? Why Join Humata Health?

Impactful Work : Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

Remote Flexibility : Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

Competitive Compensation : Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

Comprehensive Benefits : Full benefits package including unlimited PTO and 401k program with employer match

Growth Opportunities : Advance your career in a fast-paced, high-impact environment with ample professional development

Inclusive Culture : Join a diverse workplace where your ideas and contributions are valued

Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our companys size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.