Operations & Engagement Specialist

Job Description

Job Description

Position Summary

The Operations & Engagement Specialist ensures the smooth operation and positive guest experience at Headwaters at the Comal, a 16-acre nature-oriented community space and education center, owned and operated by New Braunfels Utilities. Reporting to the Managing Director, this position oversees all aspects of facility operations and guest experience, while managing complex projects that support the organization’s mission. The Operations & Engagement Specialist is responsible for facilitating and managing the planning and delivery of meetings, educational programs, and events. In addition to front-office management, responsibilities include general operations including daily financial processes and administrative tasks to include managing the membership program, donor database, and assisting with grant submissions and reporting. Strong coordination with the Education Program and Conservation Program Specialists and partner educators is required to develop and implement ongoing educational programs and volunteer opportunities to support the operations of the facility.

Essential Duties & Responsibilities

Headwaters Center Operations

• Provide leadership and oversight for operational and administrative activities to ensure efficient day-to-day management of the Headwaters at the Comal.
• Develop, implement, and manage policies, procedures, and systems that support effective site operations, high-quality visitor experiences, and long-term sustainability of facilities.
• Direct all financial management, including program strategy, budget development, monthly reviews, financial reporting, and coordination with leadership and accounting for audits.
• Coordinate and manage all events and facility bookings, overseeing scheduling, logistics, and execution for meetings, educational programs, and community events.
• Oversee vendor and contractor relationships, including procurement, negotiations, service agreements, and facility maintenance.
• Serve as the primary liaison with visitors, partners, New Braunfels Utilities departments, and community stakeholders, building relationships that support growth, innovation, and engagement.

Community & Stakeholder Engagement

General Operations & Administrative Responsibilities

Formal Education and Work Experience Requirements

Degree / Diploma Obtained : Bachelors

Work Experience Time Frame : Three Years or More

Field of Study : Business, Public Administration, Finance, or related field

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Other Minimum Qualifications

PREFERRED QUALIFICATIONS

Other Software Knowledge