Head of AI Deployments

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we're at the forefront of support operations technology.

Assembled has a unique approach to AI : we create powerful AI agents for every channel that work seamlessly in concert with humans to deliver exceptional customer support experiences. In this role, you'll lead a team that is both strategic and technical, working closely with the world's best brands to bring this promise to life : launching and scaling cutting-edge AI + Human experiences that delight customers.

The Team

Our growing team of AI Deployment Strategists straddles customer success and strategic AI consulting and works in close partnership with our AI Products team. With each deployment, you and your team will be writing and honing the AI playbook for support teams who know that AI isn't set-it-and-forget-it and who care about having their hands in the experience and systems.

Learn more about the AI Products Team :

• A deep dive into the day to day life of the team
• Our CTO John's take on building out the team
• A technical article on how the team pioneered new LLM evaluation techniques

The Role

As the Manager of the AI Deployment Strategists, you will scale and lead a world-class team that marries strategic customer relationship management with cutting-edge applied AI expertise to drive meaningful customer value with AI. You'll hire, coach, and develop AI Deployment Strategists in SF and NY, managing capacity, staffing, and strategy to wow in pilots and grow an already effusive customer fan base.

This role requires a unique balance : you'll need strategic customer leadership and business savvy combined with enough technical depth to guide your team as they help customers adopt rapidly developing AI products to meet their goals. You'll handle the most complex escalations, develop the team's capabilities, and drive the evolution of our deployment playbook-defining what world-class looks like when human and AI agents work together.

Unlike traditional one-and-done deployment models, AI workflows are always expanding. You'll define how to bring the right expertise in at the right phases, orchestrating resources across pre-sales, implementation, optimization, and expansion. We differentiate on teaching and supporting our customers-not building dependency on forward deployed engineers-and you'll instill this philosophy across your team.

This is an excellent opportunity to shape how we scale customer success for AI products, working directly with our founders and executives to influence our company's trajectory and transform support jobs across the industry.

Responsibilities

About You

Our U.S. benefits