Work Management Specialist I

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Position Summary

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

• Provides quality customer service and support to Distribution, Customer Experience & Services
• Ensures work is scheduled and executed timely
• Efficiently uses available tools or systems to effectively communicate reliability details to external customers.
• Ping meters during storms.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
• Assist with preliminary research and root cause analysis for customer issues
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Initiates facility / security requests (broken printers, lights, cameras, etc.)
• Assists with maintenance of IBEW 1393 contract compliance
• Creates and maintains joint use notifications with other utilities
• Appropriately dispatches daily work to field performers
• Maintains office record retention files
• Maintains confidential Company / Employee information in a professional and discreet manner
• Orders office supplies
• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
• Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
• Updates local bulletin boards with required reference materials
• Cost Management
• Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor / W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
• Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
• Assist in resolving errors and prepares for close-out of construction work orders in work management system,
• Developing skill sets to report units of property to asset accounting accurately
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
• Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
• Creates appropriate work order to complete follow-up work
• Processes Invoices and Customer Billing
• Assist with managing Office Supply needs / including potter supplies
• Reliability
• Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.
• Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications
• EE Engagement / Safety
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development
• Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)

Required / Basic Qualifications

High School / GED degree

Additional Preferred Qualifications

Mobility Classification - Hybrid

Travel Requirements

5-15%