Talent.com
Service Advisor
Service AdvisorAutoNation, Inc. • Knoxville, TN, United States
Service Advisor

Service Advisor

AutoNation, Inc. • Knoxville, TN, United States
9 days ago
Job type
  • Full-time
Job description

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver's license and an acceptable, safe driving record
  • Exciting Benefits and Perks Await You :

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
  • AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

    AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

    Create a job alert for this search

    Service Advisor • Knoxville, TN, United States

    Related jobs
    Service Advisor

    Service Advisor

    AutoNation • Knoxville, TN, US
    Full-time
    As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowle...Show more
    Last updated: 9 days ago • Promoted
    Customer Sales & Service Rep

    Customer Sales & Service Rep

    Vulcan Materials Company • Maryville, TN, United States
    Full-time
    Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials, including asphalt and ready-mixed concrete.When...Show more
    Last updated: 27 days ago • Promoted
    Financial Advisor

    Financial Advisor

    Edward Jones • Knoxville, TN, US
    Full-time
    This job posting is anticipated to remain open for 30 days, from 18-Oct-2025.The posting may close early due to the volume of applicants. If you find yourself at a professional crossroads, a career ...Show more
    Last updated: 30+ days ago • Promoted
    Food Service Attendant, Clinical Nutrition, Blount, FT, Varied

    Food Service Attendant, Clinical Nutrition, Blount, FT, Varied

    Prisma Health • Maryville, TN, United States
    Full-time
    Perform a variety of tasks, from preparing the food, stocking supplies, servicing customers, cleaning tables and counters, and answering questions. Performs diversified food service duties to serve ...Show more
    Last updated: 6 days ago • Promoted
    Service Advisor

    Service Advisor

    CarDash • Knoxville, TN, US
    Full-time
    As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowle...Show more
    Last updated: 12 days ago • Promoted
    Service Sales Advisor

    Service Sales Advisor

    Allegion Plc • Knoxville, TN, US
    Full-time
    Creating Peace of Mind by Pioneering Safety and Security.At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ emp...Show more
    Last updated: 30+ days ago • Promoted
    Service Advisor / Counter Sales

    Service Advisor / Counter Sales

    Midas • Knoxville, TN, US
    Full-time
    The job duties of an Auto Service Advisor may include : .Greeting customers and scheduling service appointments.Cataloging customers concerns and comments. Writing service orders and descriptions of p...Show more
    Last updated: 30+ days ago • Promoted
    Automotive Service Advisor

    Automotive Service Advisor

    Ole Ben Franklin Motors • Oak Ridge, TN, US
    Full-time
    Quick Apply
    Here we grow again! Ole Ben Franklin Mitsubishi is looking to add an experienced Service Writer to our team.We are looking for someone who is results driven, hard working, and customer focuse...Show more
    Last updated: 30+ days ago
    Licensed Therapist - Andersonville, TN

    Licensed Therapist - Andersonville, TN

    LifeStance Health • Andersonville, TN, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 1 day ago • Promoted
    Licensed Therapist - New Tazewell, TN

    Licensed Therapist - New Tazewell, TN

    LifeStance Health • New Tazewell, TN, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Supervisor

    Customer Service Supervisor

    Robert Half • Vonore, TN, US
    Temporary
    We are looking for an experienced Customer Service Supervisor to join our client's team in Monroe County.In this role, you will oversee customer service operations, lead a team, and ensure the ...Show more
    Last updated: 3 days ago • Promoted
    ENV SERVICES AIDE

    ENV SERVICES AIDE

    Prisma Health • Maryville, TN, United States
    Full-time
    Performs the full range of room cleaning duties to ensure compliance with established organization standards.Reports maintenance deficiencies and complies with housekeeping procedures, safety guide...Show more
    Last updated: 6 days ago • Promoted
    Guest Service Advocate

    Guest Service Advocate

    Primo Partners - Ben & Jerry's • Gatlinburg, TN, US
    Part-time
    Guest Service Advocate - Champion of Chunks and Swirls.Are you enthusiastic about delivering exceptional service and becoming the face of our brand? As a Guest Service Advocate at Team Primo's ...Show more
    Last updated: 30+ days ago • Promoted
    Patient Financial Advocate

    Patient Financial Advocate

    Firstsource • Sevierville, TN, United States
    Full-time
    FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!.Location : ONSITE at a Medical Facility in Sevierville, TN. Due to the nature of this positio...Show more
    Last updated: 30+ days ago • Promoted
    H&M Sales Advisor

    H&M Sales Advisor

    H&M Group • Knoxville, TN, US
    Full-time
    As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with suppo...Show more
    Last updated: 30+ days ago • Promoted
    Licensed Therapist - Jacksboro, TN

    Licensed Therapist - Jacksboro, TN

    LifeStance Health • Jacksboro, TN, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 1 day ago • Promoted
    Licensed Marriage and Family Therapist (LMFT) - Jacksboro, TN

    Licensed Marriage and Family Therapist (LMFT) - Jacksboro, TN

    LifeStance Health • Jacksboro, TN, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 1 day ago • Promoted
    Service Advisor

    Service Advisor

    Camping World Holdings • Louisville, TN, US
    Full-time +1
    Camping World is seeking a Service Advisor to join our growing team.As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services and providing ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Advisor - Quality and Prevention Strategy

    Senior Advisor - Quality and Prevention Strategy

    Oak Ridge Associated Universities • Oak Ridge, TN, United States
    Temporary
    Senior Advisor - Quality and Prevention Strategy.Appointment Type : Temporary (Temp).Fully Remote, Senior Advisor- Quality and Prevention Strategies, Subject Matter Expert.This exciting work will la...Show more
    Last updated: 12 days ago • Promoted
    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2903)

    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2903)

    Target • Sevierville, Tennessee, United States of America
    Part-time
    Starting Hourly Rate / Salario por Hora Inicial : $17.Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Seaso...Show more
    Last updated: 23 days ago • Promoted