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Keystone RV
Customer Care SpecialistKeystone RV • Goshen IN
Customer Care Specialist

Customer Care Specialist

Keystone RV • Goshen IN
30+ days ago
Job type
  • Full-time
Job description

Customer Care Specialist

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.

Key Responsibilities:

  • Respond to customer and dealer inquiries via phone and email in a timely and professional manner
  • Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
  • Troubleshoot product and system issues with clarity and patience
  • Document customer interactions and solutions in the CRM system
  • Guide customers through product features, warranties, and basic maintenance tips
  • Follow up on support cases to ensure satisfaction and resolution

Qualifications:

  • 2+ years of customer service experience (phone/email)
  • Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
  • Excellent communication and problem-solving skills
  • Detail-oriented with a commitment to high-quality support

Preferred:

  • Experience using CRM or customer support platforms preferred
  • Experience in the RV, automotive, or outdoor recreation industries

What We Offer:

  • Competitive pay
  • Benefits package (health, dental, etc.)
  • Supportive team environment
  • Opportunities for growth in a fast-moving industry
  • Training on RV systems and customer support tools

Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.

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Customer Care Specialist • Goshen IN

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