Inside Sales Representative

Job Description

Job Description

Department : Used Parts

Location : Des Moines, IA

FLSA Status : Exempt

PRIMARY PURPOSE : Housby is looking for an ambitious and experienced Inside Sales Representative to be responsible for soliciting new business for our Used Parts sector, while also maintaining and growing existing accounts. This individual will be handling internet sales through our wholesale and customer websites, answering incoming calls, making consistent outbound calls to new customers, and assisting customers in-house, as needed.

WHY HOUSBY : Housby, a family-owned business for over 50 years, offers a flexible environment, a competitive benefits and compensation package, and most importantly, a culture that promotes growth along with celebrating success. Here at Housby we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs.

EXPECTATIONS :

Essential duties include the following. Other duties may be assigned.

• Answer incoming phone calls and email requests for used parts, as well as complete outgoing phone calls and emails to potential and existing customers in order to sell parts inventory.
• Prepare call reports completely, accurately and on a timely basis.
• Discuss uses and features of various parts to customers based on knowledge of equipment.
• Field and reply to customer inquiries regarding used parts in a timely manner.
• Record sales by invoicing customers.
• Follow prescribed cash, credit, and check processing procedures of Housby.
• Maintain a specific amount of customer touch points each day through emails and / or calls received and / or sent.
• Investigate and resolve customer complaints.
• Follow-up with buyers to ensure successful referral business.
• Provide regular reports on online sales performance to senior management.
• Ensure parts listed on the website are accurately portrayed with photos and descriptions according to Housby's standards.
• Will assist with shipping and receiving of parts, along with taking care of walk-in customers, as needed.
• Maintain and create good customer relationships, internal and external.
• Must have knowledge and ability to view and understand parts manuals for parts research.
• Participate in job-related training and development.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.

SKILLS & EXPERIENCE :

EDUCATION :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

COMPENSATION :

Housby is an Equal Opportunity Employer.