Public Safety Dispatcher (Lateral)

Lateral Public Safety Dispatcher

The City of Campbell's Police Department is seeking qualified candidates for Lateral Public Safety Dispatcher! Under general supervision, this role involves receiving and transmitting routine and emergency telephone, radio, and computer messages; maintaining police records; and performing related work as required. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Typical duties will include, but are not limited to :

• Answers all telephone calls promptly and courteously; makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency;
• Refers non-emergency callers to the appropriate agency or other resource;
• Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system;
• Gathers information using multiple audio and visual resources;
• Selects emergency response units in exact accordance with established user agency policies and procedures;
• Promptly and properly alerts response units in exact accordance with user agency policies and procedures;
• Maintains current status on all field units;
• Closely monitors any situation presenting a potential danger to the life or safety of field personnel and takes immediate action to dispatch assistance as required;
• Maintains radio contact with field units and enforces proper channel control, discipline, and courtesy;
• Maintains records and logs reflecting the outcome and details of emergency incidents;
• Participates in training and evaluation activities to establish and maintain a high level of proficiency;
• Accesses automated law enforcement systems, inputs data and information, and makes accurate entries into automated record files in accordance with applicable laws, statutes, and Department of Justice requirements;
• Builds and maintains positive working relationships with coworkers, other City employees, and the public using principles of good customer service.

Education and experience required :

Required documents for application :

Knowledge of :

Ability to :

Essential duties require the following physical abilities and work environment :

Hours of work :

Public Safety Dispatchers typically work 12 hours shifts, with 4 work days one week and 3 work days the following week. Shifts available are a day and night shift, or variation, that can rotate every six months. Dispatchers may have to work weekends, holidays and overtime.

Special conditions :

Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours; and a willingness to work overtime as required.

Other requirements :

Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and / or psychological testing.

Applications are only accepted online. Emailed or faxed applications will not be accepted. Resumes should be attached separately. Please do not substitute "see resume" on the employment history section of the applications. Your application is incomplete if you do not answer the supplemental questions or if the required documents are not included in your application packet. Following initial screening of applications and supplemental questions, those applicants with the most appropriate qualifications will be invited to continue in the selection process.

Online typing certificates will be accepted. If you do not have a typing certificate and would like to take the test in person, please schedule an appointment at a vocational school or a staffing agency. Express Employment in San Jose offers typing certification tests. To schedule, please call (408) 378-2700.