Insurance Customer Service Rep

Job Description

Job Description

The Scott Johnson Agency is seeking a motivated and client-focused Insurance Specialist to join our growing team. As a Farmers Insurance agency, our mission is to help individuals, families, and businesses protect what matters most through comprehensive insurance solutions.

This role is unique in that it combines exceptional customer service with consultative sales. The Insurance Specialist will not only assist existing clients with their insurance needs but also proactively identify opportunities to expand coverage and bring in new business. The ideal candidate thrives on building relationships, problem-solving, and making a meaningful impact in the lives of others.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Hands on Training

Responsibilities

Client Service & Support

• Serve as a trusted advisor and first point of contact for client inquiries (phone, email, and in-person).
• Assist clients with billing, claims, policy servicing, and coverage explanations.
• Ensure clients receive clear, accurate, and timely communication regarding their insurance needs.
• Maintain detailed and organized client records within the agency management system.

Insurance Sales & Growth

Requirements

Experience & Skills

Technical Abilities

Licensing