Quality Assurance Director (Automation)

Quality Assurance Director (Automation)

Our Quality Assurance practice is integrated across the entire project lifecycle, ensuring the agreed-upon standards and requirements are met in order to deliver the highest quality product. Whether Critical Mass is solely responsible for delivering the end-to-end solution or we're working with integration partners, QA is an integral part of our delivery process.

The Quality Assurance (QA) Director will work with technology, creative, and other project leaders to help design and deliver the highest quality customer experiences to our clients and their customers. With a view over all delivered work, the Director has a unique vantage point from which to spot trends and recurrent needs, and a responsibility for connecting the dots that will yield a more efficient, effective delivery.

You Will

• Manage geographically distributed quality assurance practice.
• Establish and oversee the governance of QA processes : provide organizational and strategic direction to the QA practice on all projects, partner with technology leaders to define and maintain standards across all areas of testing, organize routine QA training sessions both for QA practice members to share retrospectives, spearhead continuous improvement initiatives within the QA practice, establish training programs and materials for best practices and processes.
• Provide thought-leadership about how the QA practice strengthens development methodologies such as SCRUM / Agile.
• Foster the QA global practice community.
• Establish QA Automation practice (guidance and mentoring regarding tools).
• Evaluate, maintain, and administer QA testing tools.
• Review delivery plans for major projects for accurate & adequate inclusion of QA activities.
• Act as a high-level quality assurance expert, able to provide QA consulting services.
• Mentor and grow the Quality Assurance leadership team through quarterly goal setting and routine 1-on-1s.
• Develop and grow quality assurance talent through effective recruitment, career development, and continuous improvement initiatives.
• Evangelize the team's achievements inside and outside the company.
• Report on the status of quality assurance with technology leadership on a monthly basis.
• Contribute to global technology summits.
• Supporting the delivery teams on QA resourcing and casting.
• Being involved in candidate selection for the QA discipline.
• Write QA project estimates.
• Establish training materials for the account-specific QA teams.

You Have

What We Offer :

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you're looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to : strengthen opportunity for continuous learning, improve collaboration and team relationships, and increase employee engagement. This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.