Inside Sales Associate

Job Description

Job Description

Robert Half is seeking a detail-oriented and customer-focused Inside Sales Representative to support our sales team and customers in Laurel, MD. This position plays a key role in managing orders, responding to customer inquiries, preparing quotes, and ensuring a smooth sales process from start to finish — without the responsibility of direct selling. The ideal candidate is organized, proactive, and enjoys working with both internal teams and external customers. If interested, please apply or contact Cody Marshall at Robert Half to learn more.

Key Responsibilities :

• Serve as a primary point of contact for customers via phone and email.
• Prepare and process customer quotes, purchase orders, and invoices accurately and in a timely manner.
• Support the external sales team by providing product information, pricing, availability, and order status updates.
• Coordinate with production, shipping, and accounting departments to ensure on-time delivery and accurate order fulfillment.
• Maintain accurate customer records and order history in the company’s CRM or ERP system.
• Respond promptly to customer inquiries, resolving issues and escalating concerns when necessary.
• Assist with preparing sales reports, forecasts, and other administrative tasks.
• Build strong internal relationships to ensure efficient communication between departments.
• Provide exceptional customer service and contribute to overall customer satisfaction.
• 1-3 years of inside sales / account management experience.
• Strong customer service experience.
• Ability to understand and learn company products.
• Degree preferred, but not required.