Advanced Support Engineer II

A company is looking for an Advanced Support Engineer II to join their Global Technical Support team.

Key Responsibilities

Provide technical leadership and troubleshooting guidance to support teams, customers, and partners

Collaborate with cross-functional teams to isolate defects and propose solutions

Create and maintain Knowledge Base articles and mentor Technical Support Engineers

Required Qualifications

Proven experience in enterprise-level technical support or escalation engineering

Strong diagnostic and troubleshooting skills across various systems and applications

Proficiency in scripting languages, preferably PowerShell

Ability to read and interpret code (e.g., C#, C++, Python)

Hands-on experience with cloud environments (e.g., AWS, Azure, Google Cloud)