Parts Manager (Maple Plain, MN)

Job Summary :

Oversee the day-to-day operations of the parts department to ensure efficiency, consistency, and dexterity.

Duties / Responsibilities :

• Maintain strong relationships while working with Department managers, vendors, and customers.
• Contribute towards strategy and policy development and ensure delivery within area of responsibility.
• Develop, expand, and manage customer relationships to enhance parts sales.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assist in forecasting goals and objectives for the parts department.
• Collaborate with service managers to ensure all parts are available for repair jobs.
• Provides technical assistance to parts department employees.
• Monitors parts department employees' payroll records.
• Handles customer complaints immediately.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
• Maintains professional appearance.
• Performs other related duties as assigned.

Required Skills / Abilities :

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Knowledge of industry, including marketing plans, security and safety programs.
• Strong strategic thinking and negotiation skills.
• Proficiency with spreadsheet programs such as Excel.
• Sales and customer service skills
• Strong written and verbal communication skills
• Mathematical skills to help manage the inventory, pricing and estimates
• Problem-solving skills to deal with parts inventory issues
• Previous mechanic or sales experience
• Ability to work in a fast-paced environment
• Product knowledge to ensure they identify parts correctly and recommend the needed parts

Education and Experience :

• High school diploma, GED or equivalent.
• Extensive experience in the industry
• Previous experience in a parts department

Physical Requirements :

• Ability to repeatedly bend, stoop, reach, push and pull, squat
• Able to lift and carry up to 100 pounds

Benefits :

• Medical (and FSA / HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

Discrimination of any type will not be tolerated.