Data Center Technician

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team

Learn more about the general tasks related to this opportunity below, as well as required skills.

The Expertise We are Looking For

High School Diploma / 2 Years of College or equivalent experience

4+ years data center support

The Purpose of Your Role

Main focus will be on delivering implementation and support services for a range of platforms like telephony, network infrastructure (LAN / WAN / SAN), server hardware, and storage devices. As a member of the Data Center Operations Team the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management / inventory control and strict alignment to change and incident management policies. This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule.

The Skills You Bring

Extensive knowledge of TCP / IP networking protocols, WAN, LAN, SAN, voice technologies

Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet / DWDM / SONET and cable media testers.

Basic background on enterprise data center facilities infrastructure including Power / Cooling / Fire suppression / Security-Access Control

Experience with racking and stacking & cabling and labeling of servers.

Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

Good communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.

The Value You Deliver

Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms

Installation and Decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack / stack of equipment, initial device configuration, physical layer connectivity…

Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies.

Change and incident management coordination.

Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure.

Asset / Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.

Manage physical layer telecom connectivity and structured cable plant design.

Assist in developing department policies and procedures.

Assist and may lead project initiatives outside of BAU activities.

How Your Work Impacts the Organization

Data Center Services is responsible for the installation, decommissioning & audit lifecycle of the firm’s IT equipment. Additionally, we support the connectivity of the Local Area network (LAN) and Wide Area Network (WAN) between all Fidelity locations.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.