Senior User Experience Researcher Job at Scribd, Inc. in Los Angeles

Senior User Experience Researcher – Scribd, Inc. Join to apply for the Senior User Experience Researcher role at Scribd, Inc.

About The Company : At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. We create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our products : Everand, Scribd, and Slideshare.

We support a culture where employees can be real and bold; we debate and commit as we embrace plot twists; and every employee is empowered to take action as we prioritize the customer. Scribd Flex offers flexible work options, with occasional in-person attendance required. We hire for “GRIT” (Goals, Results, Innovation, Team) in our work.

What We’re Looking For

We’re seeking a Senior User Researcher to define ongoing strategic opportunities for our UGC products, with an emphasis on generative and exploratory research. Your vision, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do

Identify the questions to answer to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader with brand and cross-functional leadership.

Design, scope, and run user research to learn latent and unmet needs of Scribd and Slideshare users through creative research (generative, iterative, evaluative).

Support multiple product managers, designers, and cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings actionable through crafted insights, decks, stories, videos, and testimonials; foster engagement and shared knowledge to drive informed decisions.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies, with appropriate human oversight for critical research impact.

About You

5+ years of hands-on experience designing and conducting market / product / design research with demonstrable impact on roadmaps and outcomes.

Ability to navigate ambiguous opportunities to extract key information and define a clear path forward.

Knowledge of qualitative UX research approaches and methodologies, plus quantitative experience for surveys at scale.

BA / BS+ in Psychology, Social Science or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming and strategic partnerships.

Ability to own a slice of the research roadmap and manage shifting priorities.

Strong presentation skills with a creative storytelling style.

Demonstrated ability to work quickly and handle multiple studies concurrently.

Compensation : At Scribd, base pay is part of total compensation and varies by location. Salary ranges are provided for different regions, with California, US outside California, and Canada ranges listed, and adjustments may apply for different levels. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd, Inc.

Are you based in a location where Scribd can employ you? Primary residence should be in or near listed cities in the United States, Canada, or Mexico, with typical commuting distances.

Benefits, Perks, And Wellbeing At Scribd

Benefits / perks may vary by location.

Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Disability plans, 401k / RSP matching, onboarding stipend for home office

Learning & Development allowances and programs

Wellness stipends, mental health resources, annual book benefits

Flexible sick time, vacation / personal days, paid holidays, winter break

Volunteer day and inclusive employee resource groups

Access to AI tools to boost productivity

For more about life at Scribd, visit www.linkedin.com / company / scribd / life.

We are committed to equal employment opportunity for all. If you require accommodations during the interview process, email accommodations@scribd.com. Scribd is an equal opportunity employer and encourages applicants of all backgrounds.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Software Development

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