Referral Support Specialist - 246061

Now Hiring : Referral Support Specialist

Are you organized, solution-driven, and passionate about improving patient access to care? Join us as a Referral Support Specialist and play a key role in the specialty medication journey.

In this position, you'll work within a healthcare services and insurance setting , helping ensure patients receive the right specialty medications from the right pharmacies — quickly and accurately. You'll serve as the operational link between prescribers, payers, and specialty pharmacies , managing referral workflows, resolving escalations, and supporting continuity of care.

This role is onsite in Pittsburgh's Strip District and is ideal for someone who thrives in a high-accountability, mission-focused environment.

Location : Onsite – Strip District, Pittsburgh, PA

Pay : $22 / hour

Schedule : Full-time, Monday–Friday

Shifts : 8 : 00 AM – 5 : 00 PM or 11 : 00 AM – 8 : 00 PM

What You'll Do

• Oversee referral workflows and coordinate specialty medication referrals to appropriate pharmacies
• Monitor referrals from intake to fulfillment, ensuring timely on-boarding, eligibility updates, and therapy adherence
• Reassign referrals when routing logic or pharmacy availability changes, notifying all relevant stakeholders
• Identify and report breakdowns in routing or workflow processes and collaborate on long-term solutions
• Respond to client escalations through platforms like email, chat, or internal ticketing systems
• Partner with internal teams and external pharmacies to troubleshoot and resolve referral-related issues
• Conduct professional communication with prescribers and insurance clients , including some inbound / outbound calls
• Track and manage issues using systems like Jira to ensure prompt follow-up and resolution

Who You Are :

Education & Experience

Required Skills

Preferred Skills

Why You'll Love This Role

Ready to make a difference in patient care through smarter referral coordination?

Apply today to become a key part of our referral operations team!