Automation Engineer

Overview

Five9 is seeking an Automation Engineer for the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their communication skills. You will create new design patterns, push the boundaries of product, and balance tactical work with strategic outcomes. You should have the technical ability to solve unique and challenging customer requirements, build to specification efficiently via Five9 software, and understand where platform capabilities end and customizations begin. Knowledge of how to use AI in the contact center and familiarity with Five9 Virtual Contact Center is preferred. Listening more than speaking, you will provide prescriptive guidance to help customers reach maximum potential.

Responsibilities

• Engage with customers to understand problems, needs, and goals.
• Deliver AI & Custom Services projects.
• Design and configure applications on the Five9 platform for each customer's unique requirements, often with integrations to third-party platforms.
• Provide customers with configuration advice and problem resolution on Five9 product.
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Engage in consulting engagements.
• Communicate effectively with internal and external stakeholders.
• Lead technical sessions and act as a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff, including gathering business requirements, determining level of effort, and documenting a target solution.

Required Skills

Preferred Skills

Work Location

This role is fully remote for candidates outside the 50-mile radius of our San Ramon office. For candidates within 50 miles, the role is hybrid and requires 3 days per week (Mon, Wed, Thu) in the San Ramon office.

Compensation and Benefits

Actual compensation packages are based on factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location. The US base salary range for this role is $71,900—$172,300 USD. Total compensation may also include an annual performance bonus, stock, and other incentive plans. Five9 also offers a comprehensive benefits package including health, dental, and vision coverage from day one, disability, life insurance, a 401(k) plan with employer matching, and other benefits such as mental health resources, paid time off, holidays, and parental leave.

EEO and Privacy

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer. View our privacy policy and privacy notice here : https : / / www.five9.com / pt-pt / legal. Note : Five9 will never request money from a job applicant.

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