Director of Clinical Operations and Performance Outcomes

Director Of Clinical Operations And Performance Outcomes

This is a hybrid position based at our corporate office in Brentwood, TN, with on-site work required Monday through Wednesday. Position Overview : The Director of National Group Clinical Operations is responsible for leading organizational efforts to measure, analyze, and improve performance outcomes across clinical, operational, and financial domains. This role focuses on developing strategies to enhance patient care quality, operational efficiency, and organizational excellence while ensuring alignment with regulatory standards and strategic goals. The Director collaborates with leadership and multidisciplinary teams to establish performance metrics, implement improvement initiatives, and foster a culture of accountability and continuous improvement.

Key Responsibilities

Strategic Leadership

• Performance Strategy Development
• Develop and execute a strategic framework for performance outcomes, aligning with the organization's mission, vision, and strategic goals.
• Identify key performance indicators (KPIs) and benchmarks to measure success across clinical, operational, and financial areas.
• Alignment with Standards
• Ensure organizational performance initiatives meet or exceed standards set by accrediting bodies, regulatory agencies, and payers.
• Monitor healthcare trends and industry benchmarks to maintain competitive and compliant performance standards.
• Leadership Engagement
• Partner with executive leadership to align performance outcomes with organizational priorities.
• Serve as a trusted advisor, providing data-driven insights and recommendations to guide decision-making.

Operational Oversight

Collaboration and Stakeholder Engagement

Regulatory Compliance and Quality Assurance

Qualifications

Bachelor's degree in Healthcare Administration, Public Health, Nursing, Business Administration, or related field required.

7+ years of experience in healthcare performance improvement, quality management, or operations, with at least 3 years in a leadership role.

Ability to travel to facilities up to 20% - 25%.

Certification in Lean, Six Sigma, or similar performance improvement methodologies preferred.

Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.

Key Competencies :

Benefits :

ENVIRONMENTAL / WORKING CONDITIONS : Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.