Hours: 40 hours per week; Monday through Friday from 8:00 AM to 4:30 PM
Location: 100% onsite at 9 Loon Hill Road - Circle Health in Dracut, MA
Job Profile Summary
Job Overview
The Receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This position directs all calls and visitors to the appropriate staff in a prompt and professional manner.
Under general supervision, this position graciously greets and directs all persons having business with the Hospital, receives all incoming patients to Hospital and gives information or direction to visitors.
Job Description
Minimum Qualifications:
1. High School diploma or equivalent.
2. One (1) year of related office or clerical experience.
3. Previous experience with phone systems or switchboard.
Preferred Qualifications:
1. Two (2) years of medical office experience.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
2. Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.
3. Assists patients unable to ambulate with a wheelchair or calls Transport.
4. Directs patient visitors to the appropriate care unit, clinic, or physician’s office.
5. Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients.
6. Ensures that parcels left at desk for out of hospital delivery are picked up.
7. Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department.
9. Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours.
10. Alerts supervisor of changes or errors in phone list.
11. Reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor.
12. Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible.
13. Practices confidentiality principles set by the agency and federal HIPAA guidelines.
14. Performs Check-In and Check-Out duties as necessary.
Physical Requirements:
1. Works under normal office conditions, with occasional exposure to infectious diseases.
2. Constant contact with patients, families, visitors, delivery people, taxi companies, physicians, etc.
Skills & Abilities:
1. Excellent interpersonal skills.
2. Ability to function well in very busy situations.
3. Responsible and reliable.
4. Good organization skills.
5. Outstanding customer service.
6. Ability to multitask and be productive both independently as well as with the team.
7. Accuracy and attention to detail is a must in this position as is ability to use electronic medical records systems.
Medical Receptionist • Lowell, MA, US
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