Customer Success Specialist

A company is looking for a Customer Success Specialist I to manage technical support and customer satisfaction.

Key Responsibilities

Manage and resolve technical issues from the external Tier 1 support team

Investigate and diagnose software, network, and system configuration issues

Act as the point of contact for escalated cases and maintain accurate records in the support ticketing system

Required Qualifications

2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology

Strong troubleshooting skills for complex technical issues

Proven ability to work cross-functionally with technical and non-technical teams

Strong organizational skills and ability to prioritize in a fast-paced environment