Mobile Associate, Store-in-Store

T-Mobile
Menomonee Falls, Wisconsin
Part-time
We are sorry. The job offer you are looking for is no longer available.

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won’t stop!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.

They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities :

  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • As a Mobile Expert, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process.

You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.

By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.

Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.

You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with home store locations to properly / fully on-board customers.

Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.

Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.

You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location.

You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.

  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
  • Education :
  • High School Diploma / GED (Required)
  • Work Experience :
  • 6 Months Of Customer Service and / or Sales Experience, Retail Environment (Preferred).
  • Customer Satisfaction : Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers.

Effective At Balancing Customer Experience And Performance Goals. (Required)

  • Team Building : Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
  • Retail Sales : Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

  • DOT Regulated Position (Yes / No) : No
  • Safety Sensitive Position (Yes / No) : No

Never stop growing!

T-Mobile doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing

3 days ago
Related jobs
T-Mobile
Menomonee Falls, Wisconsin

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. Mobile Associate SiS, exceed their performance targets Doing it the Right Wa...

Promoted
KOHLS
Brookfield, Wisconsin

Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner. Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture. Support and partner with other associates on merchandising incoming p...

Ross Stores
Menomonee Falls, Wisconsin

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Ross is committed to complying with all...

Designer Shoe Warehouse
Brookfield, Wisconsin

Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and in-store transactions customer transactions, processing incoming shipment, regular cleaning and maintenance. This includes but is not limit...

Goodwill Industries of SE WIS
Milwaukee, Wisconsin

Please apply today, to quick start your interview process! The Outlet Store Associate is responsible for maintaining the outlet store environment with prompt and accurate product placement, stock rotation and salvage. Ability to distinguish between quality product, sorts and separates recyclabl...

GNC
Milwaukee, Wisconsin

Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store. Adhere to GNC's quality control program for stoc...

Ross Stores
New Berlin, Wisconsin

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Ross is committed to complying with all...

CVS Health
West Allis, Wisconsin

Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach. The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for ...

The UPS Store Delafield #5181
Delafield, Wisconsin

In addition to working with customers from all segments of the community, you will have the opportunity to work with many different types of office equipment and software including networked printers, fax machines, computers, cutting and binding machines, and much more. By submitting an application,...

Salon Service Group
West Allis, Wisconsin

Maintain a high standard of store appearance including merchandising, product placement, marketing, and cleanliness. Perform day to day operations of a retail store including inventory management, cash management, and general retail store upkeep. They work directly with the Store Manager, Distributo...